AS3 Position Description

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to Small – Medium scale businesses across the country. Please visit our website for more information about what we do by visiting axiomtechnologies.com.au.

 

Job Description

Exciting opportunity in a growing multinational organisation.

Axiom Technologies has a vacancy for a Desktop Support Engineer with approximately 2-4 years experience providing onsite support for one of our valued clients. This role will provide onsite assistance to end users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal workstation performance.

 

IT Skills and Experience


In-depth knowledge of:
  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
Basic knowledge of:
  • Active Directory
  • Exchange
  • Apple OS
IT Qualifications

At least two of the following:
  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area
  • Microsoft Office Specialist (MOS) Certification
English Language Ability

(English requirements are the same for all levels of Technician)
Dispatch Technicians:
  • Speaking – Basic
  • Writing – Basic
  • Reading – Good
Dedicated Technicians:
  • Speaking – Good
  • Writing – Good
  • Reading – Good
Key Competency – Customer Focus

Develops:
  • Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it
Key Competency – Analytical Approach (Problem Solving)

Systematic:
  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies ‘if -> then’ relationships
  • Relates and compares data from different sources

Key Competency – Team Player


Cooperates:
  • Willingly cooperates
  • Responds positively to requests for information and help
  • Understands how their own behaviour impacts the work of the team and service provided to the customer
  • Puts in extra effort to meet team objectives when necessary
  • Responds positively when asked to work within a team

Experience in similar role


2 – 4  Years

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